Refund Policy

At Bali Tour Package, we strive to provide excellent customer service and ensure customer satisfaction. This Refund Policy outlines our guidelines for refund requests and cancellations for the services we offer through our website [] (the "Website"). Please read this policy carefully before making any bookings or availing our services.

Booking Cancellations: 1.1 Cancellation by the Customer: If you wish to cancel your booking, you must notify us in writing or by contacting our customer support team. The cancellation terms and conditions may vary depending on the specific tour package, accommodation, or service you have booked. Please refer to the booking confirmation or contact our customer support for the cancellation policy associated with your booking.

1.2 Cancellation by Bali Tour Package: In the unlikely event that we need to cancel your booking due to unforeseen circumstances, such as severe weather conditions, natural disasters, or other situations beyond our control, we will provide you with a full refund or offer an alternative option for your travel arrangements. We will make every effort to notify you in a timely manner and provide suitable alternatives.

Refund Requests: 2.1 Eligibility for Refunds: Refund eligibility is subject to the specific terms and conditions associated with your booking. In general, refund requests may be considered under the following circumstances: a) Cancellation by the Customer: If you have canceled your booking in accordance with the applicable cancellation policy, you may be eligible for a refund. The amount refunded will depend on the cancellation policy and any applicable fees or penalties. b) Non-Performance of Services: If we are unable to provide the services as described in your booking due to our fault or inability to fulfill the agreed-upon arrangements, you may be eligible for a refund.

2.2 Refund Process: To request a refund, you must submit a written refund request to our customer support team, providing all relevant booking details, including the reason for the refund request. We will review your request and respond to you in a timely manner.

2.3 Refund Method: Refunds, if approved, will be processed using the original payment method used for the booking. Please note that the refund processing time may vary depending on the payment provider and your bank. We will make every effort to process your refund as quickly as possible.

Non-Refundable Items: Certain items, such as non-refundable airfare, accommodation bookings, or tickets for specific events, may be subject to special terms and conditions and may not be eligible for a refund. These non-refundable items will be clearly indicated at the time of booking, and you are responsible for reviewing and understanding the associated terms and conditions before making your reservation.

Changes to Bookings: If you wish to make changes to your booking, such as altering travel dates, accommodations, or other services, please contact our customer support team. Changes to bookings may be subject to availability and additional fees or charges.

Contact Us: If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact us at [email address] or through our website. Our customer support team will be happy to assist you. By making a booking through our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund Policy. This policy is subject to change, and any updates will be posted on our website with the effective date.

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